Frequently Asked Questions

Where are you located?

- Our office is located in Vancouver, BC Canada

Where do products ship from?

- Products ship from Terrace, BC Canada or Edmonton, AB Canada

Where does Northern Light Bars ship to?

- We ship within Canada and to the US, Europe, Australia and New Zealand

Can I track my order?

- Yes, tracking details are emailed when the order is shipped

How does the free shipping work?

- Free Shipping applies to Canadian orders $99+, just select 'Free Canada Post Expedited Shipping' at checkout 

What is the Shipping Policy?

- Check out our Shipping Policy page for more details on shipping

When will my order ship?

- Orders generally ship in 1-3 business days from order date, please note that we are closed on weekends

How long does Canada Post Expedited Shipping take?

- Shipping generally takes 1-7 business days from shipping confirmation (within Canada)

Can I return my order?

- Yes, orders can be returned within 30 days of purchase. See our Returns/Warranty section for more details

What is the warranty policy?

- All products are covered under warranty for 1 year. See our Returns/Warranty section for more details

How do I contact someone from Northern Light Bars?

- The best method of contact is to email, or call/text 833-262-9565