Frequently Asked Questions

Where are you located?

- We are located in Terrace, BC Canada

Where do products ship from?

- Products ship from Terrace, BC Canada

Where does Northern Light Bars ship to?

- We ship within Canada and to the US, Europe, Australia and New Zealand

Can I track my order?

- Yes, tracking details are emailed when the order is shipped

How does the free shipping work?

Free Shipping applies to Canadian orders $99+, just select 'Free Canada Post Expedited Shipping' at checkout 

What is the Shipping Policy?

Check out our Shipping Policy page for more details on shipping

How long does Canada Post Expedited Shipping take?

- Shipping generally takes 1-7 business days from shipping confirmation (within Canada)

Can I return my order?

- Yes, orders can be returned within 30 days of purchase. See our Returns/Warranty section for more details

What is the warranty policy?

- All products are covered under warranty for 1 year. See our Returns/Warranty section for more details

How do I contact someone from Northern Light Bars?

- The best method of contact is to email, or call/text 833-262-9565