Frequently Asked Questions
Where are you located?
- Our office is located in Vancouver, BC Canada
Where do products ship from?
- Products ship from Terrace, BC Canada or Edmonton, AB Canada
Where does Northern Light Bars ship to?
- We ship within Canada and to the US, Europe, Australia and New Zealand
Can I track my order?
- Yes, tracking details are emailed when the order is shipped
How does the free shipping work?
- Free Shipping applies to Canadian orders $99+, just select 'Free Canada Post Expedited Shipping' at checkout
What is the Shipping Policy?
- Check out our Shipping Policy page for more details on shipping
When will my order ship?
- Orders generally ship in 1-3 business days from order date, please note that we are closed on weekends
How long does Canada Post Expedited Shipping take?
- Shipping generally takes 1-7 business days from shipping confirmation (within Canada)
Can I return my order?
- Yes, orders can be returned within 30 days of purchase. See our Returns/Warranty section for more details
What is the warranty policy?
- All products are covered under warranty for 1 year. See our Returns/Warranty section for more details
How do I contact someone from Northern Light Bars?
- The best method of contact is to email firstname.lastname@example.org, or call/text 833-262-9565